IT and Technology Resources Department

1. Network management: designing, deploying, configuring and maintaining local (LAN), wide-area (WAN) and wireless (WLAN) networks; monitoring performance and resolving incidents.
2. Systems administration: managing servers, operating systems and system software (installation, service configuration, performance monitoring, troubleshooting).
3. Network and systems security: firewalls, intrusion detection systems, encryption, security policies and user training.
4. Identity and access management: user access rights, authentication and access-control mechanisms to protect sensitive information.
5. Backup and data recovery: backup strategies for critical data and the ability to recover after a disaster or loss.
6. User technical support: help with network, systems and software problems.
7. Technology monitoring and updates: tracking new software and hardware releases, assessing their relevance and planning their roll-out.
8. Documentation and training: documenting network and system configurations, and training users in safe, effective use.

Responsible for designing, developing, maintaining and deploying software and applications.

1. Requirements analysis and specification: gathering requirements from users and stakeholders and translating them into clear technical specifications.
2. Software design: defining the architecture, selecting technologies and planning structure and features.
3. Programming and coding: writing source code using the appropriate languages and frameworks.
4. Testing and debugging: thorough testing, identifying and fixing defects.
5. Integration and deployment: integrating into the existing environment and releasing to production.
6. Maintenance and updates: regular updates, security patches and functional improvements.
7. Documentation: documenting code, processes, configurations and operating procedures.
8. User training: supporting end users with new applications and features.

Responsible for keeping hardware and software running and available.

1. Preventive hardware maintenance: cleaning, checking connections and updating drivers to prevent failures.
2. Hardware diagnosis and repair: replacing parts, repairing components and liaising with suppliers.
3. Hardware installation and configuration: computers, printers, routers and switches, in keeping with infrastructure compatibility.
4. Software maintenance and updates: security patches, updates and compatibility between applications and systems.
5. User technical support: help resolving hardware and software problems.
6. Stock and resource management: equipment availability and purchasing plans.
7. Documentation and job tracking: a record of jobs carried out, problems encountered and solutions applied.
8. IT asset inventory: a detailed record of UFHB equipment (desktops, laptops, servers, printers, network gear, software, etc.), with users, contracts, locations, dates and warranties.
9. Pre-acceptance: checking deliveries for compliance, visual inspection and basic testing before formal acceptance.
10. Specification compliance checks: comparing actual specifications against those ordered, including performance testing.
11. Hardware roll-out: physical installation, network connection, basic configuration and installation of the required software.

The unit is central to keeping equipment available and reliable, through effective preventive and corrective maintenance and hands-on technical support.

Responsible for protecting IT systems, data and networks against cyber threats and attacks.

1. Security risk management: identifying, assessing and addressing threats and vulnerabilities.
2. Security policy: standards and procedures ensuring compliance and the protection of digital assets.
3. Continuous systems monitoring: detecting suspicious activity, intrusions and potential incidents.
4. Incident detection and response: analysis, response and remediation plans to restore security.
5. Security awareness: campaigns and training in good practice, reducing the risk of social engineering and human error.
6. Penetration testing and assessment: identifying weaknesses and recommending corrective measures.
7. Security technology management: firewalls, intrusion detection, antivirus, encryption, CCTV and automated access control.

The Security Unit applies robust measures and constant monitoring to detect and respond to incidents.

Coordinates IT projects and ensures the coherence of the University’s information systems.